Shipping Policy
Last Updated: [Insert Date]
1. Scope
This policy applies to all orders shipped from Keystone Hub (operated by me as an individual seller). I’m committed to reliable, transparent shipping.
2. Shipping Carriers
I partner with:
USPS (United States Postal Service)
FedEx
UPS
Selected based on reliability, speed, and cost-effectiveness for your location.
3. Processing Time
Orders placed Mon-Fri before 3:00 PM PST:
Shipped within 1 business day
Weekends/holidays: Ships next business day
Pre-order/custom items: Timeline noted on product page
4. US Shipping Options
Service | Delivery Time | Price |
|---|---|---|
Standard | 2-5 business days | FREE on orders >$50 |
Standard | 2-5 business days | $5.99 (orders <$50) |
Expedited | 1-3 business days | $12.99 |
Remote Areas* | 7-14 business days | +$8 surcharge |
*Alaska, Hawaii, Puerto Rico, US territories
5. International Shipping
Calculated at checkout (via USPS/FedEx)
Customer responsibilities:
Customs fees & import taxes
Compliance with destination country’s regulations
6. Special Items
Fragile/High-value items:
Signature confirmation required (+$3 fee)
Restricted items:
Batteries, liquids, aerosols (ground shipping only)
7. Shipping Responsibilities
Scenario | Coverage |
|---|---|
Wrong/defective item | I cover return shipping |
Change of mind | You cover return shipping |
Incorrect address provided | You bear all costs |
8. Risk & Tracking
Risk transfers to buyer upon carrier pickup
Tracking numbers emailed at shipment
Report “delivered but not received” within 48 hours
9. Force Majeure
Not liable for delays due to:
Natural disasters
Extreme weather
Carrier strikes
Pandemics
10. Policy Updates
Revisions posted at:
Contact Me:
📧 support@keystonehub.online
📞 +1 (574) 900-7281
📍 14075 Cajon, Hesperia, CA 92345
